Legal
Terms & Conditions
Last updated: July 2026
These terms cover your use of Tellr. By creating an account or adding credit, you agree to them. We've kept them plain-language on purpose.
The service
Tellr finds relevant Reddit conversations for your brand and drafts replies in your voice. When you approve a reply, our operators post it from our own network of established Reddit accounts — never yours — and include the upvotes to help it land in the top replies. You review every draft before it goes out.
Pay as you go & billing
Signing up is free. Tellr is pay-as-you-go — there is no subscription and no contract. Each shipped comment costs $20 and includes up to 30 upvotes. You add credit to a balance (with volume discounts at higher tiers) and each shipped comment draws it down. Payments are processed securely by Stripe.
Refunds
Refunds are always credited to your Tellr wallet balance, never to your card, and only for unedited comments our system generated. How a removal is handled depends on how the content was removed:
- Automod removed → automatic wallet refund. If a comment or post is caught and removed by a subreddit's automated filter (Automod), we automatically return the associated credit to your Tellr wallet balance. This is not a cash refund — it is a credit returned to your account balance.
- Removed by a moderator → no refund. We do not refund comments or posts that are removed by a subreddit moderator. A moderator removal typically means the content was live for some period of time and may have received impressions before it was removed. Moderator actions are outside our control, so we cannot reimburse credits or payments for these cases.
- Never posted → refund to wallet. If a comment cannot be posted at all, we return the credit to your Tellr wallet balance.
- Edited comments aren't refundable. We only refund a comment our system generated and posted as-is. If you manually edit a comment before it's posted, it is no longer eligible for a refund — because the edited content is your own.
- Refunds go to your wallet, never your card. Any refund is credited back to your Tellr wallet balance for future comments. We do not refund to a credit card.
Your approval & responsibilities
You can keep an approval gate on so nothing goes live without your sign-off. You're responsible for the accuracy of the brand information you give us and for making sure your product claims are true. We won't post claims we can't stand behind.
Acceptable use
Tellr is for genuine, helpful participation in Reddit communities. We filter locked, archived, and rule-hostile subreddits, and we follow each community's rules. We may decline requests that would involve spam, harassment, deception, or anything that breaks Reddit's or a subreddit's rules.
Changes to these terms
We may update these terms as the product evolves. If we make a material change, we'll update the date above and, where appropriate, let you know in the dashboard.
Contact
Questions about these terms or a specific charge? Email team@usetellr.com.